You know the moment. Someone's escalating. You're exhausted. You say the thing you were trained to say and it makes everything worse.
Or you write up an incident and your supervisor rewrites the whole thing because your language "could be a problem."
Or you enforce a rule you didn't make, and you watch someone's face shut down, and you carry that home with you.
This isn't a you problem. It's a training gap.
A 2-hour workshop built for your actual job.
Not corporate role-plays. Not therapy-speak. Real tools for:
De-escalating someone in crisis at 3 AM
Enforcing the one-bag rule without destroying trust
Telling someone their housing fell through — again
Writing incident reports that protect you legally
Getting through a shift without losing yourself
You'll leave with scripts you can use tonight and practices that fit in a 5-minute break.
Tuesday, March 11 — 2:00 - 4:00 PM EST
Wednesday, March 12 — 10:00 AM - 12:00 PM EST
Same training, two options. Pick what works.
$150 individual | $600 for a team of 5
"The documentation section alone saved us thousands in legal costs. Clear observations instead of evaluations changed everything." — Program Director, Family Shelter